FAQ
Retail Customers
How secure is your online store?
Customer account passwords are securely hashed. Card payments are completed through Stripe’s checkout. Keep your password and private order or booking links confidential.
Do you collect my credit card details?
Card payments are handled by Stripe. Reyach does not collect or store your card details. See Stripe’s privacy policy for how payment information is processed.
How long can I keep my coffee beans?
Freshly roasted beans will reach their peak flavour between 1-3 weeks from the date they are roasted. If not consumed, the flavour will get flattened. Refer to this guide for further information on coffee’s freshness.
Where should I store my coffee beans?
Our package comes with a zipper. Simply zip it up nicely, and keep it away from direct sunlight.
It is NOT recommended to store your coffee beans in the refrigerator to avoid the formation of moisture that may affect the quality of the coffee beans.
Can you deliver to the residential area in HK?
Factory pickup is free. SF delivery to a Hong Kong address costs HK$30. Delivery to an SF locker or service point also costs HK$30.
How much coffee should I buy each time?
Freshness is the key to a good cup of coffee.
We deliver coffee that is freshly roasted from our local factory. All the coffee we offer is only roasted after we receive your order.
We recommend you order your coffee beans 5 – 7 days before you finish your stock to ensure the coffee you taste is the freshest. The amount of coffee you order each time should be enough for only 2-3 weeks of consumption.
You should order your coffee beans more frequently to enjoy fresh coffee.
For expresso, it varies from 7g to 10g of coffee bean for a single shot, subject to the model of your machine.
For hand drip coffee, it depends on the volume and the strength of coffee you want to make. Coffee to water ratio of 1:15 – 1:18 applies. 1gram of ground coffee to 15ml (or gram) – 18ml (or gram) of water.
Typically, 10-15 grams of ground coffee is used for preparing one cup of coffee.
I need an invoice to make a payment.
A numbered invoice is available from your private order page after payment is confirmed. You can download it or print/save it as PDF.
For corporate customers, please write us a note when placing order. We will contact you as soon as we can.
